Pulse vs Jane App — Built for UK, not North America
This comparison is for UK clinic owners researching Jane App — usually weighing monthly cost, whether the product is a genuine UK fit, and whether the features justify the price once you add practitioners. If you already run Jane happily from Canada or the US, this page is not trying to talk you out of it. It is for private physio, osteopathy, chiropractic and MSK clinics here that need GBP pricing, UK hosting and insurance billing that matches how UK clinics actually get paid.
The short version
Jane is a capable, polished platform with a big North American user base. Pulse Health is the UK-built alternative: similar breadth, UK hosting, Healthcode insurance billing, AI scribe included rather than paid per practitioner, and lower monthly cost at most team sizes.
Pricing comparison
- Solo (1 practitioner)£23/mo (intro £14.99 first 6 months)
- Team (2–5 practitioners)£47/mo
- Practice (6–8 practitioners)£69/mo
- Clinic (9–12 practitioners)£99/mo
Full system included, AI scribe included, priced per clinic size not per practitioner.
Jane Balance
£29/mo — capped at 20 appointments/month
Jane Practice
£44/mo + £19/mo per extra full-time practitioner
Jane Thrive
£55/mo + £22/mo per extra full-time practitioner
Jane AI scribe
£15/practitioner/month add-on
For a solo practitioner on the cheapest tier, Jane Balance is £6/month more than Pulse Solo’s standard price — but its 20-appointment cap makes it a taster tier rather than a working plan.
Feature comparison
Diary and online booking are table stakes. Jane’s scheduler is polished: colour-coded practitioners, patient self-booking, waitlist and class bookings. Pulse matches that breadth for a UK clinic diary — mixed appointment lengths, multi-practitioner views, online booking into the slots you choose to release, and reminders. Neither product is “just a calendar.” The difference is what sits around it once a UK patient is in the chair.
Clinical notes on both sides cover SOAP-style records, templates and treatment history. Jane has a long-running template community and a design that many clinicians like on day one. Pulse’s notes are built for MSK workflows (history, objective findings, treatment and plan), with a complete audit trail of edits. If you would rather not type, Pulse’s AI clinical scribe is included; Jane’s AI scribe is a £15/practitioner/month add-on.
The patient portal and telehealth are strong on both products: booking, forms, invoices, and video sessions. Payments work in both — Jane has a mature card-on-file and billing flow from years in market; Pulse takes card payments online or in clinic and sends receipts to the portal. Where UK clinics feel the gap is insurance billing. Pulse integrates with Healthcode for electronic submission to AXA Health, Aviva, Vitality and other UK insurers. That is the UK private-medical standard. Jane was not built around Healthcode.
Data hosting is a product rule on Pulse: all production data is in the UK (London) under UK GDPR. Jane’s footprint is North American-first. For a UK clinic with an ICO registration and a DPO who asks “where is the database?”, that is not a footnote.
Jane is genuinely strong on ecosystem, track record and polish. A large North American user base means more shared templates, a longer public history, and a UI that has been iterated for years. Those are real advantages. They do not automatically make Jane the cheaper or more UK-compliant choice for a physio clinic in Manchester or a three-osteo practice in Bristol.
Where Jane is genuinely better
Jane has a longer track record, a bigger template community, and a large North American practice base. If you already work across Canada or the US, or you want the product with the longest public history and the most third-party chatter, Jane is the safer brand-name choice. That honesty belongs on a comparison page — clinics can tell when a vendor pretends the other product has no strengths.
Where Pulse Health is better
Pulse hosts in the UK, bills in GBP, and includes Healthcode electronic claims. The AI clinical scribe is included rather than a per-practitioner add-on. Support hours are UK working hours, from a team that runs UK clinics. Pricing is per clinic size, so adding a second and third practitioner does not stack another £19–£22 every month the way Jane Practice and Thrive do.
That combination is what UK MSK clinics actually buy: London hosting, PMI claims, notes that survive an audit, and a bill that does not punish growth. If those are your constraints, Pulse is the closer fit — not because Jane is poor, but because Jane was not designed around them.
Moving from Jane
Migration of patient records, appointments and notes from Jane is free and usually completes within a few days. You do not re-type the list. Book a demo if you want the import scoped against your current Jane export before you switch.
What we will not do on this page
Pretend Jane is a weak product — it isn’t
Hide the 20-appointment cap on Jane Balance, or round competitor prices
Claim a UK clinic must switch if Jane already fits how they work
Honest verdict
Jane is a capable PMS with a polished product and a long North American history. For a UK clinic, Pulse is usually cheaper once you leave the 20-appointment taster tier, includes the AI scribe, hosts in London, and submits Healthcode claims. If Jane already does everything you need and you are not billing UK insurers, staying is reasonable. If you are comparing on UK fit and cost per growing team, run the 14-day Pulse trial against your real diary and invoice.
Frequently asked questions
Is Jane App or Pulse Health cheaper for a UK clinic?
For most team sizes Pulse Health is cheaper. Jane Practice is £44/mo plus £19/mo per extra full-time practitioner; Pulse Team covers 2–5 practitioners for £47/mo flat. Jane’s cheapest tier (£29/mo) caps you at 20 appointments per month.
Does Jane App include an AI scribe?
Jane offers an AI scribe as a £15/practitioner/month add-on. Pulse Health’s AI clinical scribe is included in every plan.
Can Pulse Health submit UK insurance claims?
Yes — Pulse Health integrates with Healthcode for electronic claims to AXA Health, Aviva, Vitality and other UK insurers.
Will I lose my data moving from Jane to Pulse Health?
No — migration of patient records, appointments and notes is free and typically completes within a few days.
Where is my patient data hosted?
Pulse Health hosts all data in the UK (London) under UK GDPR.
Ready to compare with your own diary?
14-day free trial, no card required. We migrate Jane records for free.