Pulse Health Ltd — Version 1.3
Last updated: August 2026 · Document version 1.3
These Terms are a product draft for England and Wales B2B SaaS use. Pulse Health Ltd will have them reviewed by a UK solicitor before treating material changes as final legal advice.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber", "you") and Pulse Health Ltd, a company registered in England and Wales (company number 17122797) with registered office at 3 Beacon House, Kempson Way, Bury St. Edmunds, Suffolk, IP32 7AR ("Pulse Health", "we", "us", "our"). By accessing or using the Pulse PMS / Pulse Health platform ("Service"), you agree to be bound by these Terms, our Data Processing Agreement, Acceptable Use Policy, Platform Privacy Policy, and Cookie Policy.
Legal notices: contact@pulsehealth.uk
3.1. You must be a registered healthcare practice or allied health professional (or authorised representative) operating lawfully in the United Kingdom to use the Service on a paid or trial basis.
3.2. The person registering or accepting these Terms represents that they have authority to bind the Subscriber organisation.
3.3. You are responsible for maintaining the confidentiality of login credentials and for all activities under your account and Authorised Users' accounts.
3.4. You must promptly notify us at contact@pulsehealth.uk if you become aware of unauthorised access.
3.5. Demo or sales enquiry forms do not create a subscription contract; a binding contract is formed when you complete registration (or first-login acceptance) and accept these Terms.
3.6. Binding acceptance of these Terms and the related legal agreements requires the authorised signatory to provide their full legal name as an electronic signature and their job title/position confirming authority to bind the Subscriber.
3.7. The platform records the signature name (displayed in signature style), position, email, timestamp, and document version, and stores a signed PDF copy of each agreement for the clinic.
4.1. The Service is offered on a monthly or annual subscription basis as described on our pricing page.
4.2. Fees are quoted in GBP and exclusive of VAT unless otherwise stated.
4.3. Payment may be processed via Stripe, GoCardless, or other methods we offer. We do not store full card PAN data.
4.4. Subscriptions renew automatically unless cancelled. Access continues until the end of the paid period after cancellation.
4.5. We may change pricing with at least 30 days' notice; changes apply from the next billing cycle.
4.6. Refunds may be available within 14 days of initial paid subscription where usage has been minimal; otherwise fees for the current period are non-refundable except where required by law.
4.7. Starting or upgrading a paid subscription requires confirmation that you accept the then-current Terms and DPA.
5.1. Trials, if offered, grant temporary access under these Terms.
5.2. At trial end, access may convert to a paid plan or be suspended unless you cancel or subscribe as instructed.
5.3. We may modify or discontinue trials at any time.
6.1. You may use the Service solely for lawful management of your healthcare practice.
6.2. You shall not sublicense or resell the Service; use it unlawfully; reverse-engineer it; upload malware; interfere with integrity or performance; or scrape data without written consent.
6.3. You must comply with the Acceptable Use Policy.
7.1. Your Data: You retain ownership of Patient Data and practice data you enter. We claim no ownership of that content.
7.2. Controller / Processor: You are Data Controller for Patient Data. We act as Data Processor under the DPA.
7.3. Lawful basis: You are solely responsible for having a lawful basis to process Patient Data and for patient-facing privacy notices.
7.4. Exports & backups: You may export data via the Service. You must maintain appropriate independent copies or exports of clinical records as required by your professional and regulatory duties. The Service's backups are for our operational continuity and are not a substitute for your record-keeping obligations.
7.5. Access control: You must manage Authorised Users, revoke access promptly when staff leave, enable available security features (including multi-factor authentication where offered or required by your clinic policy), and use strong passwords.
7.6. Incident reporting: You must notify us promptly of suspected security incidents affecting your account.
8.1. We process personal data in accordance with UK GDPR and the Data Protection Act 2018, as set out in our Platform Privacy Policy and DPA.
8.2. We implement appropriate technical and organisational measures (encryption in transit and at rest, access controls, UK-region hosting where stated, monitoring). Those measures do not guarantee that the Service is free from cyber-attacks, unauthorised access, bugs, or data loss.
8.3. You acknowledge that no online service can be perfectly secure and that residual risk of cyber-attack, malware, misconfiguration, or infrastructure failure remains.
8.4. Technical support and limited access: To operate, maintain, secure, and improve the Service, we may access Subscriber Data (including Patient Data) only where reasonably necessary. Access is limited to authorised Pulse Health personnel bound by confidentiality obligations.
8.5. When we access data: Access is used only to provide the Service, respond to your support requests, investigate and fix errors or bugs, restore service after incidents, or comply with law. We do not access Subscriber Data for unrelated purposes.
8.6. Minimum necessary scope: We apply a need-to-know, least-privilege approach. Where an issue relates to a specific area of the Service (for example appointments, messaging, or imports), we restrict review to data reasonably required for that issue and avoid unrelated areas (for example, where an appointment issue is reported, we do not review clinical notes or financial records unless those areas are directly relevant to the reported problem).
8.7. No third-party sharing for support: Subscriber Data accessed for support or remediation is not sold or shared with third parties for their own purposes. Sub-processors engaged to host or operate the Service remain bound by our DPA and only process data on our documented instructions.
8.8. Your instruction: By subscribing to and using the Service, you instruct us to process Subscriber Data as described in these Terms and the DPA, including the limited access described in this Section 8, as necessary to deliver and support the Service.
8.9. Audit: Material support access involving Patient Data is logged and subject to our internal access controls and audit procedures described in the DPA.
9.1. We aim for high availability as described in our Service Level Agreement. Except as expressly stated in the SLA, the Service is provided on an "as available" and "as is" basis.
9.2. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.
9.3. We do not warrant uninterrupted, error-free, or virus-free operation, or that data will never be lost, corrupted, delayed, or accessed by unauthorised parties.
9.4. Scheduled or emergency maintenance may interrupt the Service.
9.5. Where the SLA provides service credits for downtime, those credits are your sole and exclusive remedy for availability failures covered by the SLA and do not increase the liability cap in Section 13.
10.1. AI Features (including assistants and clinical scribe tools) are decision-support only and do not constitute medical advice.
10.2. You and your Authorised Users must verify all AI outputs before relying on them.
10.3. We accept no liability for clinical decisions made based on AI Features.
11.1. The Service and Pulse Health branding are owned by Pulse Health Ltd.
11.2. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription.
11.3. You may not copy, modify, or create derivative works of the Service except as permitted by law.
12.1. You shall indemnify, defend, and hold harmless Pulse Health Ltd and its officers, employees, and agents from and against claims, losses, damages, costs (including reasonable legal fees), and liabilities arising out of or related to:
13.1. Subject to Section 13.4, our total aggregate liability arising out of or in connection with these Terms or the Service (whether in contract, tort including negligence, statute, or otherwise) shall not exceed the total fees paid by you to Pulse Health Ltd for the Service in the twelve (12) months immediately preceding the first event giving rise to the claim (or, if no fees have been paid, one hundred pounds sterling (£100)).
13.2. Subject to Section 13.4, we shall not be liable for any: (a) loss of profits, revenue, goodwill, or business opportunity; (b) loss, corruption, destruction, or unavailability of data (including Patient Data); (c) cost of substitute services; (d) business interruption; (e) reputational harm; or (f) any indirect, incidental, special, consequential, or punitive damages — whether or not foreseeable, and whether arising from cyber-attack, malware, hosting or cloud-provider failure, software defect, human error, or otherwise.
13.3. Without limiting Section 13.2, to the maximum extent permitted by law we exclude liability for loss or unavailability of data or Service access caused by: cyber-attacks (including ransomware and DDoS); unauthorised access; hosting, data-centre, or cloud-provider outages; internet or power failure; third-party telecommunications or payment/messaging providers; or your failure to maintain exports, backups, or secure credentials.
13.4. Nothing in these Terms excludes or limits liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the laws of England and Wales (including where the Unfair Contract Terms Act 1977 requires reasonableness).
13.5. You agree that the limitations in this Section are a fundamental allocation of risk and that fees reflect that allocation.
14.1. You may cancel at any time; access continues until the end of the current billing period.
14.2. We may suspend or terminate access for breach, non-payment, or activity that threatens security or integrity of the Service.
14.3. Upon termination, you have 90 days to export data, after which data may be permanently deleted.
14.4. Sections 7, 8, 11, 12, 13, 15, and 16 survive termination.
Neither party shall be liable for delay or failure to perform resulting from events beyond reasonable control, including: natural disasters; war; terrorism; pandemic; government action; labour dispute; failure of utilities; internet backbone failure; cyber-attacks (including against Pulse Health, our sub-processors, or the Subscriber); DDoS; malware; data-centre or cloud-provider outage; hardware failure beyond reasonable control; or embargo. This does not excuse your payment obligations for periods when the Service was available and used.
16.1. These Terms are governed by the laws of England and Wales.
16.2. Parties shall attempt good-faith negotiation for 30 days; thereafter disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Material changes will be notified by email at least 30 days in advance where practicable. Continued use after the effective date, or electronic re-acceptance when prompted in the Service, constitutes acceptance of the updated Terms.
Pulse Health Ltd
Company number: 17122797
Registered office: 3 Beacon House, Kempson Way, Bury St. Edmunds, Suffolk, IP32 7AR
Email: contact@pulsehealth.uk