Practice management for UK osteopathy clinics
Running an osteopathy practice means juggling long first appointments, detailed case histories, hands-on treatment notes, exercise plans, rebooking chains and — if you take insured patients — a steady stream of invoicing. Most practice management software was built for generic appointments businesses. Pulse Health was built for UK MSK clinics, and osteopaths are one of the biggest groups using it.
Everything your practice needs sits in one system: diary, clinical notes, invoicing, insurance claims, exercise prescription, online booking and a patient portal. Prices start from £14.99/month for new Solo subscribers, with a 14-day free trial and your existing data migrated for you.
Built around how osteopaths actually work
Osteopathy appointments aren’t standard 15-minute slots. New patients need 45–60 minutes: full case history, postural assessment, palpation findings, range-of-movement testing, treatment and a management plan. Follow-ups need structured progress notes, not a blank text box.
Pulse Health’s diary is built for mixed appointment lengths. Set different durations for new patients, follow-ups and telehealth check-ins, with automatic gaps for notes between patients if you want them. Recurring treatment plans are easy to book: schedule the whole course in seconds and adjust individual sessions as the patient progresses.
Colour-code appointment types, run multi-practitioner diaries if you have associates, and let patients book themselves online into exactly the slots you choose to release — new-patient slots only on certain days, for example.
Clinical notes that match osteopathic practice
Pulse Health’s note templates follow the structure osteopaths actually use: subjective history, objective findings including palpation and range of movement, assessment, treatment given, and plan. Templates are fully customisable, so sports-focused osteos, cranial osteopaths and structural osteopaths can each keep notes their way.
If you’d rather not type at all, the optional AI clinical scribe listens to the consultation and produces a structured SOAP note in about 30 seconds. You review and approve every word before it’s saved — it drafts, you decide. Osteopaths using the scribe typically get their evening back: no more 45 minutes of typing after the last patient.
Record keeping isn’t just admin — it’s a GOsC requirement. Pulse Health keeps a complete, time-stamped audit trail of every note, edit and consent record, so your CPD folder and your clinical records are always inspection-ready. All data is hosted in the UK (London), in line with UK GDPR.
Billing, packages and insurance — sorted
Osteopathy billing has quirks most software ignores: patients on treatment courses who prepay, insured patients who need claims submitted correctly, and employers or sports clubs paying on a patient’s behalf.
Packages and courses: sell a block of 6 or 10 sessions up front; the diary tracks usage automatically and flags when a patient is about to run out.
Invoices and payments: generate an invoice in two clicks, take card payments online or in person, and send automatic reminders for anything overdue. Receipts go straight to the patient portal.
Insurance claims: Pulse Health integrates with Healthcode, so claims to AXA Health, Aviva, Vitality and other major insurers are generated from the appointment record and submitted electronically — no re-typing, no CSV wrangling.
Exercise prescription and patient engagement
Rehab doesn’t stop when the patient leaves the treatment room. Pulse Health includes a library of 1,010 illustrated exercises. Build a programme in under a minute, send it to the patient’s portal, and they get clear videos and instructions on their phone. Patients who can see their exercises actually do them — and they come back telling you so.
The patient portal also handles online booking, forms, invoices and telehealth sessions, which means fewer phone calls interrupting your reception — or your treatment time if you don’t have one.
What it costs
| Plan | Practitioners | Price (excl. VAT) |
|---|---|---|
| Solo | 1 | £23/mo — £14.99/mo for your first 6 months (start by 31 Oct 2026) |
| Team | 2–5 | £47/mo |
| Practice | 6–8 | £69/mo |
| Clinic | 9–12 | £99/mo |
| Growth | 13–25 | £155/mo |
| Enterprise | 26+ | £199/mo |
Annual billing saves 20%. Every plan includes the full system — diary, notes, invoicing, portal, exercises and support — priced per clinic size, not per practitioner. 14-day free trial, no card required.
Moving from another system
Already using Cliniko, WriteUpp, Jane or TM3? We migrate your patient records, appointments and notes for you — free, and usually within a few days. You don’t lose a single record, and you don’t need to re-enter anything.
Honest verdict
What we will not do on this page: pretend software fixes everything. If you’re a solo osteopath seeing ten patients a week and happy with a paper diary, you don’t need us yet. But if admin is eating your evenings, insured billing feels like a second job, or your notes aren’t as audit-proof as you’d like — that’s exactly what Pulse Health was built for.
Also built for: physiotherapy clinics and chiropractic clinics.
Frequently asked questions
Is Pulse Health suitable for a sole trader osteopath?
Yes — most osteopaths on Pulse Health are solo practitioners. The Solo plan covers one practitioner at £23/month (£14.99/month for your first 6 months as a new subscriber) and includes the full system.
Does Pulse Health meet GOsC record-keeping requirements?
Pulse Health keeps complete, time-stamped clinical records with a full audit trail of every note and edit, stored in the UK under UK GDPR. That gives you the structure and audit trail GOsC expects; clinical content remains your professional responsibility.
Can I submit insurance claims to AXA Health, Aviva and Vitality?
Yes. Pulse Health integrates with Healthcode, so claims are generated from the appointment and submitted electronically to major UK private medical insurers.
Can patients book their own appointments online?
Yes. You control exactly which appointment types and slots are bookable online — for example, releasing new-patient slots only on certain days. Patients book through your portal and get automatic confirmations and reminders.
I’m switching from Cliniko/WriteUpp/Jane — do I lose my patient records?
No. We migrate your patient records, appointments and notes for free, typically within a few days. Nothing needs re-entering.
Does the AI scribe work with osteopathic terminology?
Yes. The scribe produces structured SOAP notes from the consultation and handles MSK and osteopathic vocabulary well. You always review and approve the note before it’s saved.
Start your 14-day free trial
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