Last updated: July 2026 · Document version 1.1

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve your experience. This policy explains what cookies we use, why, and how you can control them.

2. Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be switched off.

Cookie	Purpose	Duration
auth_token	Keeps you logged in (JWT authentication)	Session / 7 days
clinic_id	Identifies your clinic for data isolation	Session
theme_preference	Stores your light/dark mode preference	1 year

Functional Cookies

These cookies enable enhanced functionality and personalisation.

Cookie	Purpose	Duration
calendar_view	Remembers your preferred calendar view (day/week/month)	1 year
sidebar_collapsed	Remembers sidebar open/collapsed state	1 year

Third-Party Cookies

Provider	Purpose	Type
Stripe	Secure payment processing and fraud prevention	Strictly Necessary
Google (OAuth)	Patient login authentication	Strictly Necessary
Google Analytics 4	Anonymised website usage statistics (IP anonymised)	Analytics — consent required
Microsoft Clarity	Aggregate heatmaps of public marketing pages	Analytics — consent required
PostHog	Product analytics (session recording disabled)	Analytics — consent required
Meta (Facebook) Pixel	Ad measurement and remarketing on marketing pages	Advertising — consent required
LinkedIn Insight Tag	LinkedIn ad measurement and remarketing on marketing pages	Advertising — consent required

Analytics and advertising cookies are off by default and only set after you click "Accept" on our cookie banner. You can decline them entirely and every part of the Service will continue to work.

3. What We Don't Use

Pulse PMS does not use:

Analytics or advertising cookies without your prior consent
Session recording inside the clinical application
Any cookies that profile patient behaviour for commercial purposes

4. Local Storage

In addition to cookies, we use browser local storage for:

Authentication tokens: Securely stored JWT tokens for session management
User preferences: UI settings and display preferences
Offline capability: PWA service worker cache for basic offline access

Local storage data remains on your device and is not transmitted to third parties.

5. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View and delete existing cookies
Block all or certain types of cookies
Set preferences for specific websites

Please note that blocking strictly necessary cookies will prevent the Service from functioning correctly.

For instructions on managing cookies in your browser:

6. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

7. Contact

If you have questions about our use of cookies:

Pulse Health Ltd
Email: contact@pulsehealth.uk