Pulse Health vs Jane App: A UK Physiotherapy Perspective
Saurabh Gupta
Founder, Pulse Health
Jane App: Beautiful But Not British
Jane App is a Canadian practice management system that has gained a strong following among UK allied health practitioners. It is well-designed, reliable, and has excellent customer support. But it was built for the North American market and adapted for international use, which creates friction for UK clinics.
Pricing
| Plan | Jane App | Pulse Health |
|---|---|---|
| Solo practitioner | 54 CAD per month (approx 32 GBP) | 29 GBP per month |
| Small team (3-4 practitioners) | 108-162 CAD (approx 65-97 GBP) | 79 GBP per month |
| Growing clinic (5+ practitioners) | 216+ CAD (approx 130+ GBP) | 79 GBP per month (same price) |
Jane uses per-practitioner pricing. Pulse Health uses flat-rate. The difference is negligible for solo practitioners but significant for growing clinics.
UK-Specific Features
This is where the differences become clear:
Insurance and Healthcode
UK physiotherapy clinics dealing with BUPA, AXA, Vitality, and other insurers need Healthcode CSV export and insurance claim lifecycle tracking. Pulse Health has this built in. Jane App does not have UK insurance integrations natively.
Currency and Date Formatting
Jane defaults to North American formatting. While it can be configured for GBP, some reports and exports revert to USD formatting. Pulse Health uses GBP, DD/MM/YYYY, and Europe/London timezone throughout with no configuration needed.
NHS Referral Workflows
GP referral letters, discharge summaries to referring GPs, and NHS-compatible documentation templates are built into Pulse Health. Jane is geared toward private practice in North America and lacks these UK-specific clinical workflows.
Data Hosting
Jane App stores data in Canada. For UK GDPR compliance, this requires a valid international transfer mechanism. Pulse Health stores data in the UK and EU, simplifying compliance.
AI Features
Jane App does not have native AI features. It integrates with third-party AI note-taking tools like Heidi, but this means another subscription, another login, and data flowing through another provider.
Pulse Health has AI built in: clinical scribe, clinical assistant, AI receptionist, and automated letter drafting. One system, one login, one data processor.
Where Jane Wins
- Maturity: Jane has been refined over many years. The interface is polished and intuitive.
- Community: Large user base means lots of peer support and shared templates.
- Stability: Battle-tested with millions of appointments processed.
- Charting: Jane is visual charting and body diagrams are excellent.
Where Pulse Health Wins
- AI documentation: Save hours daily on clinical notes.
- UK-built: Insurance, NHS, GDPR, and formatting designed for UK clinics.
- Flat pricing: No per-practitioner scaling costs.
- Exercise library: 580+ exercises included, not a paid add-on.
- Multi-clinic: True multi-tenant architecture with data isolation per location.
Who Should Choose What
Choose Jane if: You are a solo practitioner who values interface polish, does not need UK insurance integrations, and prefers an established platform with a large community.
Choose Pulse Health if: You run a UK physio clinic (especially multi-site), need insurance and NHS workflows, want AI-powered documentation, and prefer predictable flat-rate pricing that does not increase as you hire.
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